Return & Refund Policy

This website is operated by Apikware. This Return & Refund Policy explains how order cancellations, returns, and refunds are handled for purchases made through our website.

Cancellation

We accept order cancellations before the product has been shipped or produced.

If your order is cancelled before shipment or production, you will receive a full refund to your original payment method.

Once the product has been shipped, we can no longer cancel the order. In that case, you may need to follow our return process after receiving the product.

Returns

We accept return requests within 14 days after the product is received.

To be eligible for a return, the item must be unused, clean, complete, and in the same condition that you received it. It must also be returned in its original packaging, including all accessories, manuals, parts, and any included items.

To complete your return request, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer or to any address without contacting us first. Returns sent without prior approval may be refused.

Return Condition Requirements

Before a return is approved, customers must provide clear photos and videos showing the condition of the product.

The photos and videos should clearly show:

• The product is clean and free from dirt, stains, liquid residue, odor, or signs of contamination.

• The product is complete, including all original accessories, parts, manuals, and packaging.

• The product is not damaged, broken, modified, or missing any parts.

• The product can power on and operate normally, if applicable.

For hygiene and safety reasons, we cannot accept a return if the product is used, dirty, contaminated, damaged, incomplete, or not suitable for safe handling or resale.

As a simple standard, the returned product should be in a condition that another customer would reasonably be willing to receive. If the product is in a condition that you would not reasonably accept as a customer, it will not be eligible for return or refund.

Non-Returnable Conditions

Returns may be rejected if:

• The return request is made more than 14 days after delivery.

• The product has been used or shows signs of use.

• The product is dirty, contaminated, stained, or has an unusual odor.

• The product has been damaged, modified, or improperly handled.

• Accessories, parts, manuals, or original packaging are missing.

• The product cannot be verified through the required photos or videos.

• The product is returned without prior approval from our customer service team.

Shipping Costs and Restocking Fees

Customers will only be charged once at most for shipping costs related to the same order, including returns where applicable.

No restocking fee will be charged to customers for returning a product.

If a return is approved, our customer service team will provide the correct return address and return instructions.

Refunds

Once your returned item is received and inspected, we will send you an email notification confirming that we have received the return.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed to your original payment method. The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at Apikware@gmail.com.

Return Address

Please contact our customer service team before returning any product.

To request a return or obtain the correct return address, please contact us at:

Apikware@gmail.com